Vimal Singh, an avid writer and mentor of Software Testing and Startups. He believes in new age technologies and innovation. An entrepreneur by heart, Vimal did his Master of Science in Software Engineering from Birla Institute of Technology & Science, Pilani.
Vimal has an inclination towards automobiles, which led him to found ReadyAssist, an early stage AutoTech startup providing on-demand & subscription based breakdown support, Towing, Regular services, wash & repairs for both Cars and Bikes in Bangalore. With a just do it attitude, Vimal aims to make ReadyAssist one of the top players in the Indian market for automobile needs.
Please provide a brief overview of your product/ service.
ReadyAssist Automobiles Services – is an early stage AutoTech startup providing on-demand & subscription based breakdown support, Towing, Regular services, wash & repairs for both Cars and Bikes in Bangalore. ReadyAssist was launched in the month of Jan 2016, primarily as a 24/7 Instant Roadside Assistance provider with a network of more than 300 mechanics & service partners. The strength in our network enabled us to quickly extend our service portfolio from Roadside assistance to Regular services & Repairs. Today with a network strength of more than 450 mechanics and service provider, we are proudly one of the largest network for automobile services and one of the top player in the market to provide any breakdown support within 30mins at anytime of a day in Bangalore.
What inspired you to build the above product/ service?
The interest towards Automobiles, the excitement in serving customers, the challenge in trying something considered to be impossible, the need for immediate support, the death of a friend, the urge to succeed and the fire from failures.
What is your life mantra?
If you want to have a life very different from others, you should do things which are very different from what others do.
What was the most challenging part of your journey till now?
These are the few challenges we had in the early days of our business
- Organising the mechanic network
- Defining a standard business process
- Making service availability within 30 Minutes
- Gaining service provider confidence
- Declining mechanic skill sets
- Getting the right talents
How did you overcome those challenges?
We are doing the best to keep the impact of challenges to minimal.
- With a strong field force team to organise, train and groom the partner network
- We have defined the business process by iterating through our day to day operations.
- Created a process & technology that helps us to handpick the nearest mechanic considering various factors
- We helped our service partners to gain high volume of work, groomed them professionally and enabling them with required technology support
- We are cross-training our existing mechanic network to cross leverage between skill sets
- Talent acqusition still continue to be a big challenge for us
Share some details about the investments that you have been able to fetch for the business till now.
We are a fully bootstrapped startup. The early investment that has gone inside is the money we had. However, today we are able to invest a little more into the business. Fortunately today we are a strong positive cash flow company with 200% monthly growth rate. There are no external investments so far.
How do you protect yourself from the problem of Brain Drain?
More than attrition, the very common problem in a early stage start-up is getting the right talent. Its getting even worse these days because the cost of talent has gone high and which is a big ask for any early stage start-up. But luckily we are able to successfully attract few of the best talents for our organisation. I believe, this is because of the core values in our organisation and the individual spirit of each and every one working here. However, strategically we have defined the system to ensure all our employees / partners gets Financial benefits, Friendly Support, Personal & Family time, Learnings, Liberty to experiment, Freedom to Express & execute their ideas.
According to you, what are the three qualities an individual must have to achieve success?
- The confidence of a child
- The urge to succeed
- The clarity towards your plan
Share any one habit which you think makes you more productive.
Imagination. I visualise everything that I plan.
Answer in less than 50 words
Just do it
- One mistake you believe every individual must avoid:
I don’t think anyone should be really conscious about avoiding mistakes. Mistakes are the best way to become wise.
- One most important lesson that you have learnt till now:
I have learned a lot from my mistakes. Almost everything in my life is learned from some of my mistakes. But to be specific on one thing that i learned is “Do not wait for a good start, just start it and make it good”
What are your plans for next 3 years?
Ensuring ReadyAssist becomes a top player in the Indian market and an one stop shop for all Automobile needs starting from Roadside assistance to repairs to Spares.
If you get a chance to start your career again what would you do differently this time?
I really do not know. I never even thought about this. So far I don’t have any regrets over my career. Rather I thoroughly enjoyed every moments of it, let it be the times of ups and downs. I should surely thank everyone whom i interacted and worked during these days. Knowingly or unknowingly they mentored me.
What are your top three getaway destinations?
Share a quote that inspires you the most.
“I just have one plan, it is GO CONQUER.”