Shital Kakkar Mehra is a distinctive personality having an aura of dignity and elegance around her. She has an in-depth understanding of cultures, customs and practices across different countries. Her communication style makes learning in her sessions easy. She provides a non-judgmental and safe learning environment.
She often writes in the Economic times and whenever one reads her suggestions about Professional Etiquette, one gets a feeling that they so much closer to one professional day to day life. She has also published a book called Business Etiquette: A Guide to Indian Professional. It has been ranked as a Top 10 Business Bestseller. She started her career by launching International School of Corporate Etiquette & Protocol 17 years ago. Over the years, she has risen to the ranks, where people perceive her as an authority of professional Etiquettes. Her venture has become India’s leading “Business Etiquette & Cross-cultural Consultant” program.
Please provide a brief overview of your product/ service.
Train senior professionals on cross-cultural, networking and entertaining skills. Also, help professionals upgrade their business communication, meeting etiquette and attire.
What inspired you to build the above product/ service?
By 2001, Indians were travelling, negotiating and networking with clients ( both internal and external) across the world. Besides technical and intellectual skills, there was a need to upgrade soft skills too. As a globally trained & certified Corporate Etiquette & International Protocol consultant, I designed a program which focused on vocal, visual and verbal components.
What is your life mantra?
Soft skills help build and retain relationships with clients, bosses and juniors and its a proven fact that people like to do business with people they like.
What was the most challenging part of your journey till now?
Indians are open to learning new skills – so far the journey has been extremely satisfying.
According to you, what are the three qualities an individual must have to achieve success?
Good attitude, hard work and the ability to manage relationships.
Which online tools/ services/ apps do you use the most and would like to recommend as well?
Twitter and blog
Share any one habit which you think makes you more productive.
Share any one habit which you wish to change in yourself.
I tend to over-analyse things
Answer in less than 50 words
• One tip to success:
“There are no traffic jams along the extra mile.”
• One mistake you believe every individual must avoid:
Lying – credibility is critical for building lasting relationships, both in personal and professional lives.
• One most important lesson that you have learnt till now:
There is magic in everyone!
What are your plans for next 3 years?
Translate and publish my best-selling book in major Indian regional languages.
If you get a chance to start your career again what would you do differently this time?
I would start my business much earlier.
What are your top three getaway destinations?
Goa, London and Trivandrum
Share a quote that inspires you the most.
“The world is my oyster.”