The one thing about Ritu that everyone has to say is that she gets the job done. She is extremely professional and detail oriented person willing to think of out-of-the-box solutions to seemingly insurmountable problems. Her drive, energy and positive attitude are contagious and she embodies the spirit of a walk the talk entrepreneur. She has several awards and honors to her name.
She started TGH (The Global Helpdesk) with an aim to provide services to top corporate houses across India. It is a PAN INDIA based brand leader and experts in lifestyle and facility management solutions. It provides concierge supported employee loyalty and customized business hospitality services. Their expertise in assisting the most varied customer base enables them to offer creative, quality services that deliver life-enhancing benefits, solutions and rewards.
What inspired you to build the above product/ service?
In the early 90’s with the advent of corporates and rise of professionalism arising in the workplaces, I realised that there was a strong need to balance the work life of the working classes.
Being a busy professional myself and trying to juggle between my work and family, I longed for a GENIE who would simplify my life and give me the GIFT OF TIME.
Our concept is a win – win for both the employer and the employees as it helps in letting them focus on their work spaces as well as allows them to spend quality time with their families.
What was the most challenging part of your journey till now?
The biggest challenge was to a have a dependable list of channel partners who could support us 24×7 so that we could exceed our customers’ expectations time and again and be ahead to deliver.
I have always believed that service industry is like a rice field where the crop grows together and following the same fundamentals we have ensured that TGH team and channel partners grow together with the same success story. Innovation and technology are the foundations of our growth.
Please provide a brief overview of TGH serviceS.
TGH started its services from a being a lifestyle management company and has grown into a diverse group offering various verticals to name a few: Facility management, automated mailrooms, rewards & recognition programs, concierge services.
What is your life mantra?
Delivering excellence has always been a value with me. My focus has always been to constantly create a workplace that encourages growth, achievement and innovation.
Share some details about the investments that you have been able to fetch for the business till now.
The biggest investment is that TGH and the service industry are synonymous. We enjoy immense goodwill and respect in the industry and have thousands of testimonials from our patrons.
The biggest investments have been twofold – first and foremost is my team of dedicated workforce
I strongly believe in digital India and the leverage that the technology has brought to the industry today. At TGH, we are very tech savvy and use technology at every step.
How did you overcome those challenges?
Ours has been a self-sufficient company as yet. We will soon decide on external fund infusion.
How do you protect yourself from the problem of Brain Drain?
At TGH, we believe in working as a team and nurturing an enduring culture that is fun to work in, intellectually challenging and conducive to their personal and professional growth.
Tell us about your company’s attrition control practices.
At TGH, we are very team centric and retain the motivation levels of the entire team by imparting continual training programs, communication of the framework and guidelines of the group so that there is a clear transparency in the approach all across the teams without any sense of ambiguity and lack of direction.
TGH is a great organisation for learning and unlearning.
According to you, what are the three qualities an individual must have to achieve success?
Inspirational leadership, lead by example style of management and strategic vision and forecasting.
Which online tools/ services/ apps do you use the most and would like to recommend as well?
There are many apps that we use for our convenience and to increase productivity, but the ones I would like to recommend are:
Humin, Audible, Linkedin, Evernote
Share any one habit which you think makes you more productive.
We are continuously finding ways and means to reinvent. Re engineering the work process resulting in process optimisation to facilitate the conception of innovative solutions every time.
Share any one habit which you wish to change in yourself.
I am a contended person.
Answer in less than 50 words
Exceeding our customers expectations by achieving operational excellence to enable customers to get better benefits.
- One mistake you believe every individual must avoid:
Do not copy. Create your own success story.
- One most important lesson that you have learnt till now:
Believe in your instincts and make your own path.Live life kingsize.
What are your plans for next 3 years?
I see TGH as the number one facility management company in the country. We’ve been expanding rapidly to take TGH to the next level and spread our presence on an international level.
What are your top three getaway destinations?
Bali, Switzerland & London
If you get a chance to start your career again what would you do differently this time?
I would like to give a two-fold answer here.
The best alternative would be to do exactly what I am doing and if I am barred from making that choice I would choose a career which would keep me outdoors and close to nature.
Share a quote that inspires you the most.
“A Ship in a harbor is safe, but that is not what ships are built for”. By John Shedd