Vikas Garg & Gaurav GuptaFounding Team Members of Shipway.in Published On: Tuesday, July 19, 2016 Views 3701

"What are you waiting for? Let’s do it with energy and passion!"

Order processing lies at the heart of an ecommerce business. Having worked in the ecommerce for years, Vikas Garg & Gaurav Gupta knew this fact very well. Realizing the scope for improvement in this key ecommerce business element, the duo decided to do something about it. Thus, Shipway was born.

Shipway offers ecommerce businesses a tool to automate their order processing, shipment tacking, and notification process to make the whole system more efficient, therefore, more reliable. Since its launch in April 2015, Shipway has partnered with several thousand ecommerce businesses and has plans to provide its service to at least half million ecommerce businesses in next 3 years.

Please provide a brief overview of your product/ service.

Shipway is a SaaS based platform that empowers ecommerce companies in terms of Technology. Shipway provides multicarrier order tracking, notifications (SMS/email) & reviews services. So far, we have been partnered with over 3500 ecommerce businesses and have helped them in catering over 4,00,000 customers.

Here is the list of services we offer to ecommerce businesses:

Tracking for all of the 100+ major ecommerce couriers.
We also provide SMS/email timely notifications to online store customers.
Reporting panels for business
Customized email format
Alerts for shipments having delivery problems
Order Reviews/ Feedbacks, to know more about what customers think about their store.

Shipway helps ecommerce businesses by:

Improving user-experience which automatically reduces customer queries
Improving post-buying experience for both customer and the merchant
Enabling business owners to easily find our which shipment is facing problems
Providing shipment insights to merchants

What inspired you to build the above product/ service?

I am into ecommerce industry for past 6 years. While working I felt that order status and notifications are the nerve of an ecommerce business. But I realized, small or big, most ecommerce businesses are not able to handle these key elements efficiently. Additionally, revenue status, profits, order returns, customer queries, etc., are all crucial parameters for an ecommerce business. So, as an attempt to help ecommerce business manage their lifeline better, we started Shipway.in.

What is your life mantra?

Keep focused on my product and to reduce manual effort to build world class services.

What was the most challenging part of your journey till now?

Most challenging part in Shipway.in’s journey was to start with premium clients. Their expectations are many. We covered most of their requirements but all of them are not possible.

How did you overcome those challenges?

We realized that presently We do not have so many resources and funds to address all of the requirements of clients. So, We decided to go ahead with common requirements to touch most of the clients, Also make note of pending features. We will start offering pending features one by one with time.

Share some details about the investments that you have been able to fetch for the business till now.

Currently, we are bootstrapped. But we are in talks to raise $1 million for technology development and improve support.

How do you protect yourself from the problem of Brain Drain?

We are open for any type of discussions and suggestions with our Team. We work like a family with passion and energy.

According to you, what are the three qualities an individual must have to achieve success?

Focus on the goal – Keep moving, and learn from failure

Which online tools/ services/ apps do you use the most and would like to recommend as well?

Evernote, Wync music, and Quora.

Share any one habit which you think makes you more productive.

Short meetings with team, Just to set the vision of task and goal.

Share any one habit which you wish to change in yourself.

Driving fast and ignoring traffic rules.