Tafanenyasha ChandiwanaFounder and CEO of ShopExpress Published On: Thursday, January 20, 2022 Views 6218


ShopExpress - Save Time and Avoid the Line!

I am a family man, an entrepreneur of more than 20 years, and Holder of Bachelor of Commerce Retail & Logistics Management honors degree & MSc Strategic Management (Dissertation Level). I am the promoter behind ShopExpress.

Please provide a brief overview of your product/service?

ShopExpress is an online grocery shopping store offering convenience services to consumers in Zimbabwe, allowing people from the country, and Zimbabwean expats living across the world, order conveniently in just a few clicks and order groceries for their friends and family in Harare. It follows an agile delivery process that delivers on time using a collaborative delivery system to reach customers’ doorsteps in Harare. Shopping on ShopExpress is easy and it offers a satisfying experience. There is an option to pay with multiple payment methods. ShopExpress also lets you share your shopping on social media.

What inspired you to build the above product/service?

My family has business ventures in retail chain supermarkets. In order to keep up with the ever-changing retail trends, I realized the need to diversify into different services channels. By doing so I could meet changing consumer needs and expectations.

I was convinced that the future is in digital services, so with vast knowledge of the retail industry, I identified unaddressed issues within the tech B2B and B2C community in line with the trends the world over. I created ShopExpress supermarket that provided what I felt was missing in the retail sector marketing space.

What was the most challenging part of your journey till now?

Finding people with the right mindset, who are motivated and ready to learn, and who appreciate the scope of the new business has been the biggest challenge. In fact, not just finding them, but guiding them and fashioning a team that wants to grow together and deliver on the goals as one, is challenging

Also, finding a balance on a healthy work-life balance takes time and requires a lot of patience as a family person and the product owner.

How did you overcome initial mindset challenges?

This was a new frontier in the retail dimension for me which needed a few computer skills. The drive to see the project through and succeed allayed my fears of failure. I had to learn a lot of new stuff over a short period and take one step at a time as the project evolved. Having done my background research for the product, I appreciated the potential it had and what I needed to do to make it a reality.

According to you, what are the three qualities an individual must have to achieve success?

  • Optimism
  • Passion
  • Persistence

What is your life mantra?

All things work together for good.

Which online tools/ services/ apps do you use the most and would like to recommend as well?

  • YouTube
  • Gmail
  • Skype

Share any one habit which you think makes you more productive.

Always diarize tasks and attend to external issues first and then deal with your challenging stuff without interference.

Share any one habit that you wish to change in yourself.

Sometimes I spent too much time in detail, at the expense of the overall progress of the task at hand.

What are your plans for the next 3 years?

  • To grow Shopexpress internal capabilities.
  • Develop competitive advantages and differentiated services.
  • Maintain steady market growth and product equity

If you get a chance to start your career again what would you do differently this time?

I wish I had better social media skills.

What are your top three gateway destinations?

Paris, New York & Tokyo

Share a quote that inspires you the most?

“Be fearless in the pursuit of what sets your soul on fire.”
– Unknown

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