Anuj SarpalFounder of Ezshopy Published On: Friday, September 04, 2015 Views 4225

eZShopy is the brand owned by MAP Online Marketplace Pvt Ltd , under this brand we offer the best in class delivery of daily usage products like Grocery, Personal Care , Baby Products , Beverages etc. Currently we are operational in Delhi and soon will be launching our services in NCR region of Gurgaon , Faridabad & Noida.

We are an inventory less model and have tie ups with suppliers, hence pass on the discounts to the end consumers . Currently we have a portfolio of ~2000 products and soon this will increase to around 7,000 Products.

Our vision is to be world class in service delivery , and to achieve the same we are using the combo of :

1) Technology – We have automated the complete order management , Delivery management using handled to suppliers reconciliations. Now we are using technology into evaluation and faucets consumer buying habits and forecast the demand .

2) Soft Skill Training’s to the Delivery Employees . Since Delivery staff is the face of our organization, its very essential that they go through a proper soft skill training’s of how to handle the exceptional situations while dealing with the end customers

There are a lot of factors that inspired to get into this category event though its a low margin portfolio .

1) The product category chosen is something which everyone procures at least 2-4 times in a month.

2) There are very limited discounts available currently in this category of the products by the Local stores.

3) Grocery shopping is becoming a tedious exercise week on week , with very less parking space and too much of traffic on roads and long queues in the big departmental stores.

And in the last 2-3 years players like Flipkart , Snapdeals etc have already ensured that the consumer is not afraid to buy online , so Grocery shopping is the next big shift in the purchasing habbit of the consumer waiting to be explored and exploded.

Indian Unorganized retail market is ~500BN$. Out of this the predictions are that ~10% of the market wil shift to organized online purchase of grocery and daily usage items

I have 2 Life mantras :

First : Always be Happy .

Human mind has a great potential , the key to it is happiness .

Second : Never drool to much on the End Goal . Thats something you will receive at the end of the journey , but along the way enjoy the journey and focus all your energies in enjoying the same and channelizing your energies to put in the best possible efforts .

Personally -Convincing my Wife that I have gone bonkers and am leaving my 15 years of service behind and starting form scratch again.

Professionally – Setting up the team while I was still working with my last organization.

Planning , Planning & Planning

I used to get up at 5 in the morning , plan my day ( my interview schedules , my set up tasks etc). Work for my organization form 7-4 . and then in the evening do the stuff that I had planned in the morning to be completed at the end of the day. So I had Big Project Plan , which had milestones , and then it was further broken down into daily activities tracker.

Currently its Bootstrapped by myself and my family.

My experience in working with world class organization has thought me that employees leave because of 2 things :

1) Bad Manager

2) Monotony in the work

We have deliberately ensured that the HR policies that we will follow in our organization are very much people centric , so that we do not make this a bureaucratic organization.

Secondly we ensure people get taste of the actual business rather than there usual stuff and above all we have casual clothing approach

- Happy Hours every Friday

- Wii Nintendo tournaments

- Persistence

- Ability to learn from the Mistakes

- Reading

Recently I have used OLA APP and its really very helpful in getting the on demand Taxi service.

Planning my Day/Week/Month well in advance.

I want to do all the things and learn everything

One tip to success:

Never ever stop learning

One mistake you believe every individual must avoid:

Stop Reading

One most important lesson that you have learnt till now:

You need to hard decisions , you cannot linder on with the decisions We had hired couple of misfits , and have given them warnings in the past , but never took the hard stand of releasing them form the organization .

What it meant eventually was that we lost 2 months in the development cycle of the Mobile App . This time is very crucial in any startup business and one should not shy away from taking harsh decisions

- Immediate launch the services covering whole of NCR , with daily orders increasing to 1,000 Per day.

- BIG DATA usage to understand the behavior of the customers and accordingly provide the products and services at the right time and the right price to the customer.

- Launch to other TIER I Cities and increase the order transactions to 10,000 daily by Q3 ‘ 16.

- Increase the product & Service portfolio and launch the services to the TIER II & III Cities.

Only one change I would like to do is pursue MBA rather than CA.

- Mountain View

- Goa

- Mauritius

“If you always do what you always did, you will always get what you always got.”